Q: How can I pay for the order?
A: Kindly register to be our member first, then submit your KYC. You can pay by Bitcoin(recommended), USDT, or Bank transfer.
Attention: once you have chosen one method, it cannot be altered to another.
Q: When will the order be shipped out?
A: Shipments will be scheduled once payment is confirmed. First pay first ship, kindly make the whole payment if you need machines urgently.
Q: How to track orders?
A: Once your order has been dispatched, you will receive an automatic email containing a tracking number that you can use to track your order online. If you are registered as a member, you can also log in to your account and select My Orders-Shipped.
Q: How can I change or cancel my order after check out?
A: If you haven’t paid yet, just ignore it. Your order can’t be canceled or revised once you have paid either by bitcoin or bank transfer. If you have any further questions, please contact email@example.com.
Q: Do I need an account to place an order?
A: Yes, you need to register an account before ordering, which will make it easier for you to track your orders.
Q: I haven't heard anything since I placed an order. What can I do?
A: We will send an automatic email with the order information. Please check your mailbox and the spam. If there isn't, please contact firstname.lastname@example.org or try live chat.
Q: Malfunction of the miner
A: If your purchased product fails to operate normally and you need to apply for after-sales repair service, you may want to contact after-sales service email@example.com & CC firstname.lastname@example.org
Q: Does it include the power supply? Is anything else needed besides this item to start mining?
A: Yes, the miner includes a power supply but no cable. You can buy C19 cable at a local store or from online shops such as Amazon.
Q: Where are the origin and warehouse?
A: Our miners are made in China, and we have warehouses in Singapore, the USA, and China.
Q: May I have a discount?
A: We do cherish every customer. If you have bulk orders, please contact email@example.com
Q: If I have a bulk order, how can I place the order?
A: You can contact firstname.lastname@example.org
Q: Is KYC necessary?
A: KYC can prevent crime, So KYC is necessary.
Q: Is the estimated tax accurate?
A: It’s just for your reference. You’d better consult the local customs for the exact tax.
Q: Can you work as an agent for import customs clearance?
A: No, please contact the local shipping agents for customs clearance.
Q: Can my order be shipped expedited?
A: We place the shipment in the order received. We will arrange delivery ASAP. Thank you for your patience.
Q: Can I pick it up by myself?
A: It depends, please contact email@example.com to confirm the inventory and warehouse addresses.
Q: Can I pay with a virtual currency other than Bitcoin?
A: No, Please exchange to Bitcoin and pay.
Q: How long it will take to receive the parcel?
A: Please refer to the estimated time of logistics. You can track it on your order page.
Q: Where is my parcel?
A: Kindly contact your local courier if the parcel has arrived in your area, if you need more support, please contact firstname.lastname@example.org
Q: Does the machine match the picture shown on the website?
A: Performance & indicators of the machine are consistent, but the pictures are for reference only.
Q: Can I return or exchange the miner?
A: Since it’s a specially customized server, we do not accept returns and exchanges. If you have a repair issue, please contact email@example.com
Q: My parcel is lost.
A: Kindly provide us with your order number and contact the local shipping agent to help check.
Q: Can I revise the delivery address?
A: If your order hasn't been processed, please provide us with your order number & correct address by Email firstname.lastname@example.org
Q: Can the order be paid on behalf of someone else?
A: No, only the verified KYC user is entitled to pay for his own orders.
Q: Why can't it be delivered to my country?
A: We are expanding our market. Please contact email@example.com
Q: Is there any giveaway or accessory?
A: Not yet. So far, only miners are available.
Q: The shipping cost is very high.
A: Please contact firstname.lastname@example.org
Q: Can you help modify the declared value?
A: No, it’s not acceptable. The declared value must be genuine.
Q: How many bitcoins can be mined per day, and how much can I earn?
A: Kindly refer to the mining pool.
Q: Which logistics channel can I choose?
A: We have different couriers such as DHL, UPS, Qxpress, and Singpost. Different kinds of couriers may fit different countries, please contact us if you are confused.
Q: How about the service life of the miner?
A: It can work for several years or even more than ten years under regular use and maintenance.
Q: Can I distribute your products?
A: Please contact email@example.com
Q: What’s the MOQ?
A: There is no MOQ so far; Even one set can be shipped out. For bulk orders, we may apply for a discount.
Q: Is there logistics insurance?
A: We help buy the logistics insurance on your behalf, and the premium is included in the total price.
Q: Is there any used miners?
A: The existing SKU shall prevail.
Q: Do Avalon miners require any specific type of power supply?
A: The power supply is customized. The power supply is installed on the miner, it comes with the miner together, so don't worry. The power input is AC 220V, 16A, the output is 11.5V~ 14.5V adjustable, and the maximum current is 285A.
Q: Does the miner come together with the power cord? If not, please advise on the power cord.
A: Our miner includes a power supply but no cable. The cord is C19, it's standard, you can search on Amazon or local stores. If you still fail to find the right one, kindly contact firstname.lastname@example.org and CC email@example.com. Our after-sales team will guide you on how to purchase the cord.
Q: I received the miner I ordered but only 2 boards are hashing.
A: Your miner model is A1126-S with two hash boards. For computing power, please check whether the miner setting is running under high-performance status.
Q: When you choose the BTC payment
A: If you use an exchange such as Binance to withdraw bitcoin, please confirm that the actual amount received is exactly the same as the order amount because there may be different exchange fees.
A: If you use an exchange such as Binance to pay for the order, please copy our address (highly recommended) or you can use the QR (You may need to edit the address sometimes to make sure it is exactly the same as our address)
Q: Having completed the identification procedure, I was told the item could not be shipped to my country. Is this true?
A: Please complete the address such as city, state, and postcode. You can try again. If you still have any questions, please send us a screenshot of your order page and we will help check asap.