Latest version effective date: 14, Oct, 2022
1.1 Canaan Creative Global PTE. Ltd. and its affiliates (collectively or individually as "CANAAN", "we" or "us") take your privacy seriously. We will be collecting, using, disclosing, storing and/or processing data, including your personal data when you use our website, products or services.
2.The Personal Data We Collect From You
2.1 Personal data means any information about an individual, whether recorded in a material form or not and whether true or not, who can be identified from that data (whether directly or indirectly), or from that data and other data to which we have or are likely to have access.
2.2 During the course of your use of our website and our provision of the products and services to you, we may collect personal data about you including but not limited to:
(i) Identity data, such as your name, gender, and date of birth;
(ii) Contact data, such as billing address, delivery address, postcode, email address and phone numbers;
(iii) Account data, such as bank account details, bank statements, credit card details, cryptocurrency wallet account and payment details (such account data may also be collected directly by our affiliates and/or third party payment service providers);
(iv) Transaction data, such as details about orders and payments, and other details in relation to the products and services you purchased;
(v) Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, international mobile equipment identity (IMEI), device identifier, MAC address, cookies (where applicable) and other information and technology on the devices you use to access our websites;
(vi) Profile data, such as your username and password, orders you have made, your interests, preferences, feedback and survey responses;
(vii) Usage data, such as information on how you use our websites, products and services or view any content on our website, including the time spent on the website, items and data searched for on the website, access times and dates, as well as websites you were visiting before you accessed our website and other similar statistics;
(viii) Marketing and communications data, such as your preferences in receiving marketing materials from us and our third parties, your communication preferences and your chat, email or call history on our website or with third party customer service providers;
(ix) Government issued identification(e.g. passport, ID cards) or other information or documents(such as validity period of passport/ID cards and other necessary and relevant information) required for us to conduct customer due diligence, know your customer checks, identity verification, or for fraud prevention purposes; and
2.3 Collection of other data
(i) As with most websites and mobile applications, your device sends information which may include data about you that gets logged by a web server when you browse our website. This typically includes without limitation your device’s Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring web site (if any), the pages you visit on our website and mobile applications and the times of visit, and sometimes a "cookie" (which can be disabled using your browser preferences) to help the site store data in relation to your last visit. If you are logged in to your personal, this information is associated with your personal account. The information is also included in anonymous statistics to allow us to understand how visitors use our site.
(ii) Our mobile applications may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose and/or process this information for one or more purposes including, without limitation, location-based services that you requested for or to deliver relevant content to you based on your location or to allow you to share your location with other users as part of the services offered on our mobile applications. You are able to withdraw your permission for us to acquire this information on your location through your device settings on most mobile devices. If you have questions about how to disable your mobile device's location services, please contact your mobile device service provider or the device manufacturer.
(iii) As and when you view pages on our website or mobile application, or when you watch content and advertising and access other software on either our website or through our services, information will be sent to us (including, without limitation, IP Address, operating system, etc.); You should also note that instead of page views, your device sends us information on the content, advertisement viewed and/or software installed by the services and the website and the time you accessed our website and services.
2.4 During the course of your use of our website and our provision of the products and services, we may receive personal data from you in the following situations, as follows:
(i) When you browse our website (both mobile and web versions);
(ii) When you create an account with us;
(iii) When you apply for, subscribe to or otherwise use any of our products and services;
(iv) When you make a transaction on our website;
(v) When you activate or use any payment-related functions available on our website or provided by our third party service providers;
(vi) When you use any of the features, functions available on our website;
(vii) When you create any user-generated content which is uploaded on our website;
(viii) When you subscribe to our publications or marketing collaterals;
(ix) When you participate in any activity or campaign on our website;
(x) When you interact with us offline, including when you interact with our outsourced customer service agents; or
(xi) When you submit your personal data to us for any reason.
The list of situations set out above is not meant to be an exhaustive list. Instead, it merely sets out some common instances of when personal data about you may be collected.
2.5 We may collect personal data from you, third parties (including but not limited to agents, vendors, contractors, partners and any others who provide services to us, who collect your personal information and/or perform functions on our behalf, or with whom we collaborate, including but not limited to payment service providers, government agencies, financial providers, credit bureaus, delivery, marketing and other service partners) or our affiliates. Your personal data may also be collected automatically when you use our website as set out in this Section. See also Section 10 below on the collection of computer data.
2.7 You must only submit personal data which is accurate and not misleading and you must keep such information updated and inform us of any changes to the personal data you have provided to us. We shall have the right to request for any necessary documentation and carry out the necessary checks to verify the personal data provided by you as part of our user verification processes or as required under law.
2.10 We take reasonable and feasible measures to ensure that the personal data collected is minimal and relevant to what is necessary in relation to the purposes for which they are processed.
3.Use andDisclosure of Your Personal Data
Purpose of Use
3.1 The personal data we collect from you or via third parties may be used for certain purposes, such as:
(i) Processing your order for products
- To process orders you submit through our website;
- To deliver the products you have purchased through our website. We may pass your personal information on to a third party (e.g. our logistics partner) or relevant regulatory authority (e.g. customs) in order to deliver the product to you;
- To update you on the delivery status of the products;
- To send you important notifications;
- To provide customer support for your orders; and
- To verify and carry out payment transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) in relation to payments made by you and/or products and services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers.
(ii) Providing services
- To facilitate your use of our services or access to our website;
- To administer your account (if any) with us; and
- To respond to your queries, feedback, claims or disputes, whether directly or through our third party service providers.
(iii) Marketing and advertising
- To provide you with information we think you may find useful or which you have requested from us (provided you have opted to receive such information);
- To send you marketing or promotional information about our products and services on our website from time to time (provided you have opted to receive such information); and
- To help us conduct marketing and advertising.
(iv) Legal and operational purposes
- To ascertain your identity for fraud detection purposes;
- To compare information, and verify with third parties in order to ensure that the information is accurate;
- To process any complaints, feedback, enforcement action and take-down requests in relation to any content you have uploaded to our website;
- To produce statistics and research for internal and statutory reporting and/or record-keeping requirements;
- To store, host and back up your personal data;
- To perform due diligence checks, know your customer checks and identity verification;
- To comply with legal and regulatory requirements (including, where applicable, the display of your name, contact details and company details), including any law enforcement requests, in connection with any legal proceedings, or otherwise deemed necessary by us; and
- Where necessary to prevent a threat to life, health or safety.
(v) Analytics, research, business and development
- To understand your user experience with our products, services and our website;
- To improve the layout or content of the pages of our website and customise them for users;
- To identify visitors on our website;
- To conduct surveys, including carrying out research on our users’ demographics and behaviour;
- To improve our current technology (e.g. voice recognition technology, etc) via machine learning or other means;
- To derive further attributes relating to you based on personal data provided by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information;
- To conduct data analysis, testing and research, monitoring, analysing usage and activity trends;
- To allow for audits and surveys to, among other things, validate the size and composition of our target audience, and understand their experience with CANAAN’s services;
- To audit our servics or CANAAN's business;
- To further develop our products and services; and
- To know our buyers better.
- Any other purpose for which your consent has been obtained; and
- To conduct automated decision-making processes in accordance with any of the above purposes.
Who we disclose your personal data to
3.2 We may share (or permit the sharing of) your personal data with and/or transfer your personal data to third parties and/or our affiliates for the above-mentioned purposes. These third parties and affiliates, which may be located inside or outside of your jurisdiction, include but are not limited to:
(i) Service providers (such as agents, vendors, contractors and partners) in areas such as customer due diligence, know your customer, identity verification, payment services, logistics and shipping, marketing, data analytics, survey, social media, installation services, information technology and website hosting; and
(ii) Their service providers and related companies.
3.3 In disclosing your personal data to them, we endeavour to ensure that the third parties and our affiliates keep your personal data secure from unauthorised access, collection, use, disclosure, processing or similar risks and retain your personal data only for as long as your personal data is needed to achieve the above-mentioned purposes.
3.4 We may also share personal data in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we satisfy the requirements of applicable data protection law when disclosing your personal data.
International data transfer
Third party services
4.Withdrawal of Consent to Continued Use, Disclosure, Storing and/or Processing of Personal Data
4.1 You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting us using the contact details in Article 12, subject to the conditions and/or limitations imposed by applicable laws or regulations.
4.2 If you are not interested in the marketing/promotional in Article 3.1(iii) or other personalized information or do not want to receive such information anymore, you may reject such information by contacting us using the contact details in Article 12, subject to the conditions and/or limitations imposed by applicable laws or regulations.
4.3 Please note that if you communicate your withdrawal of your consent to our use, disclosure, storage or processing of your personal data for the purposes and in the manner as stated above or exercise your other rights as available under applicable local laws, we may not be in a position to continue to provide our products and services to you or perform any agreement we have with you, and we will not be liable in the event that we discontinue providing you with our products and services, or perform our agreement with you. Our legal rights and remedies are expressly reserved in such an event.
4.4 We may use your contact information to send newsletters from us and from our related companies. You may unsubscribe from receiving our marketing information at any time.
5.Updating Your Personal Data
5.1 It is important that the personal data you provide to us is accurate and complete for you to continue using our website and for us to provide our products and services. You are responsible for informing us of changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading or out of date.
5.2 You can update your personal data by accessing your account on our website unless there is an ongoing system upgrade, system failure, system maintenance, or your account is unavailable or frozen, and/or there are other conditions which render your account inoperable.
5.3 You agree for us to share the updates to your personal data with third parties and our affiliates with whom we have shared your personal data if your personal data is still necessary for the above-stated purposes.
6.Accessing and Correcting Your Personal Data
6.1 You may request information about your personal data which we have collected, or enquire about the ways in which your personal data may have been used, disclosed, stored or processed by us via the personal account information setting on our website or by contacting us using the contact details in Section 12 You may also request for the correction of any error or omission in your personal data which we have collected in the same way. In order to facilitate the processing of your request, it may be necessary for us to request further information relating to your request. Where permissible under law, we may refuse such correction requests if we are of the view that they are vexatious or unreasonable.
6.2 Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.
7.Security of Your Personal Data
7.1 To safeguard your personal data from unauthorised access, collection, use, disclosure, processing, copying, modification, disposal, loss, misuse, modification or similar risks, we have introduced appropriate administrative, physical and technical measures such as:
(a) Restricting access to personal data to individuals who require access;
(b) Install and maintaining IT security to prevent unauthorised computer access;
(c) Implementing other security measures as required by applicable law.
7.2 You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
7.3 A data breach is deemed to occur when there is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data processed (a “Data Breach”). If a Data Breach occurs, we will notify you, pursuant to relevant legal and regulatory requirements, of the basic information about the security incident and its possible impact, measures that we have taken or will take, suggestions about active defense and risk mitigation, and remedial measures. The notification may take the form of an email, text message, push notification, etc. If it is difficult to notify data subjects one by one, we will take appropriate and effective measures to release a security notice. In addition, we will also report the handling status of any Data Breach as required by supervisory authorities.
8.Retention of Personal Data
8.1 We will only retain your personal data for as long as we are either required or permitted to by law or for as long your personal data is relevant for the purposes for which it was collected.
8.2 We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.
9.1 CANAAN does not sell products to minors (which is to be determined based on the applicable law), nor does it intend to provide any of the products, services or the use of our website to minors. We do not knowingly collect any personal data relating to minors.
9.4 We will not be responsible for any unauthorised use of the products and services on our website by yourself, users who act on your behalf or any unauthorised users. It is your responsibility to make informed decisions about the use of the products and services on our website and take necessary steps to prevent any misuse of the products and services on our website.
10.Collection of Computer Data
10.2 When you visit our website through your computer, mobile device, or any other device with Internet connectivity, our company servers will automatically record data that your browser sends whenever you visit a website, such as the technical data and usage data outlined in Section 2 above.
10.3 This data is collected for analysis and evaluation in order to help us improve our website and the services and products we provide, as well as to help us to personalise the content to match your preferred interests more quickly. The data is also collected to make providing ur services and accessing our website more convenient and useful to you, and to provide more relevant advertising related to market products, services and features to you.
10.4 Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognise a particular device or browser. Web beacons are small graphic images that may be included on our Services and our website. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.
10.5 You may be able to manage and delete cookies through your browser or device settings. However, certain cookies are required to enable core functionality (such as adding items to your online shopping cart). As such, please note that changing and deleting cookies may affect the functionality available on our website.
11.Third Party Sites
11.1 Our website may contain links to other websites operated by other parties, such as our business affiliates, merchants or payment gateways. We are not responsible for the privacy practices of websites operated by other parties. You are advised to check on the applicable privacy policies of those websites to determine how they will handle any information they collect from you.
11.2 WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES. We implement a variety of security measures to maintain the safety of your personal data that is in our possession or under our control. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the personal data confidential. When you place orders or access your personal data, we offer the use of a secure server. All personal data or sensitive information you supply is encrypted into our databases to be only accessed as stated above.
11.3 In an attempt to enhance your customer experience, we may choose various third party websites to link to, and frame within, our website. We may also participate in co-branding and other partnerships to offer e-commerce and other services and features to our visitors. These linked sites have separate and independent privacy policies as well as security arrangements. Even if the third party is affiliated with us, we have no control over these linked sites, each of which has separate privacy and data collection practices independent of ours. Data collected by our co-brand partners or third party web sites (even if offered on or through our website) may not be received by us.
11.4 We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These sites are linked only for your convenience and you acknowledge that you choose to access them at your own risk. Nonetheless, we seek to protect the integrity of our platform and the links set out on our website and therefore welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).
12.Questions, Feedback, Concerns, Suggestions or Complaints
Data processing queries or requests: firstname.lastname@example.org
Suggestions or Complaints: email@example.com
Address: 28 Ayer Rajah Crescent, #06-08 Singapore (139959)